COVID-19 Procedure

COVID-19 Procedures

Hospitals do not close and we are OPEN for you.

– Please PHONE AHEAD to make an appointment to be seen.
– Please PHONE AHEAD to request the dispensing of chronic medications. We will have it ready for you, and we ask for 24 hour notifications.
– If our waiting room is crowded, please enjoy the space in our garden while you wait. Let reception know you have arrived. You can also wait in your car.
– Only one person is to accompany your pet for routine appointments. This keeps your family, and us safe.

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Under lockdown, we will be seeing clients-and-patients *By Appointment* whether weekday, weekend, or public holiday.
Please call our reception 011 318 2340 to make an appointment, you will be timeously assisted, (especially in the case of a genuine emergency, the appointment is for us to expect your arrival)
The reason is simple – we can better manage your and our safety with lowering people-contact-risks by preventing having people waiting around unnecessarily.


We have a spacious garden, have placed chairs outside for your comfort, so upon notifying reception that you have arrived, you are welcome to either wait in your car or in the garden. Our vets and staff will come to you.


🚨 Emergencies are immediately and urgently attended to 🚨


Where possible, only one person is please to accompany their pet.


It is imperative that we are given 24hr notification for the repeat of chronic prescription medication. Please email ( or call ahead (011 318 2340) for us to have your pets’ medication ready for quick collection. It allows for our and your efficiency and ease.


Of course we are here to assist, and grateful to be able to, but we are under the legislation of the Disaster Management Act, operating as Essential Services, and as such are here for genuine emergencies and obvious clinical diseases/injuries/problems.


Routine elective procedures (eg sterilizations, pedicures) will wait until Lockdown is over, whereupon they will be planned, booked in, scheduled, as usual.

Save time, buy your pet products online, and remember to use our store code:  Blu7

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December 11, 2018